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6 Troubleshooting
Preventive Maintenance Procedures
Refer to the following table for preventive maintenance procedures used for the HP Tower Server tc3100. Be
sure to turn off power to the server when cleaning it.
Preventative Maintenance Procedures
Component Time Frame Maintenance Procedure
Keyboard Regularly Dust with a damp, lint-free cloth. Lock the keyboard if there
is that option on the HP Server; otherwise, power off the HP
Server before cleaning.
Monitor screen Regularly Use HP Video Screen Cleaner or other appropriate monitor
screen cleaner.
Mouse Regularly The ring surrounding the trackball on the bottom of the
mouse opens and closes. Remove the ring and keep the
trackball free of dirt. Do not use solvent to clean. Use a
damp, lint-free cloth.
Tape drive heads Monthly Use the recommended cleaning method noted in the device’s
manual.
Cooling fans and grilles 6 Months Check functions of cooling fans and clean the intake
openings on the chassis. Be sure to power off and unplug the
HP Server before cleaning. Use an industrial static-free
vacuum cleaner to remove the dust and lint.
CAUTION Do NOT use petroleum-based cleaners (such as lighter fluid or cleaners containing
benzene, trichlorethylene, ammonia, dilute ammonia, or acetone. These chemicals could
damage the keyboard's plastic surfaces. .)
HP recommends the periodic cleaning of tape drive heads, capstans, and guides on the HP tape drive units
and those products using high-density data cartridges and mini-data cartridges. This maintenance procedure
prolongs tape and head life and helps reduce read/write errors due to dust and oxide. Call the HP Customer
Support Center or check HP’s Storage website for further information for preventative maintenance
information on the HP tape drive.
Troubleshooting Tools
If you are having problems installing your HP Server, there are a number of tools available for
troubleshooting.
The HP Server Online Documentation CD-ROM contains the following tools:
· Troubleshooting Information
· Parts Information
· List of Error Messages
· List of Beep Code Error Messages
HP Server Navigator CD-ROM (only available for specific HP Server models) provides several utilities for
troubleshooting purposes. At the Main Menu, select “Server Utilities” to use the following tools:
· Diskette Library - A collection of diskette images representing drivers, utilities, and BIOS updates,
which enables you to conveniently generate any flexible disk available on the HP Server Navigator CD-
ROM.
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