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Chapter 6 Troubleshooting
e. Verify the DC power supply cable connected to the system board.
4. If the fans (system, power supply, and processor heat sink) are not audible and the above steps are
verified:
a. Disconnect the power cord/s for five minutes in order to reset the power supply’s circuitry.
b. With the power cord/s disconnected, remove the HP Server cover.
CAUTION Always wear an anti-static wrist guard when working inside the HP Server.
c. Remove all the accessory boards, including any hard disk drive controller board or video board.
Disconnect all mass storage power cords and cables.
d. Plug the power cord/s back in and turn on the HP Server.
e. If power is still not getting to the HP Server, the power supply may be faulty.
Contact the HP Customer Support Center for further assistance before replacing any parts.
Video/Monitor Problems
NOTE The HP Server tc3100 supports the ACPI (Advanced Configuration and Power
Management Interface) standard, which is a key component of a NOS's directed power
management. The supported features are only available when an ACPI-compliant NOS is
installed on the Server.
Refer to Chapter 1 in this manual BEFORE doing any further troubleshooting to verify
that the HP Server tc3100 is not in a sleep mode.
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