Filter
Top Products
Chapter 6 Troubleshooting
7. Use only HP-provided drivers for any HP devices used in the HP Server. This includes using HP drivers
for the initial installation of any NOS (Network Operating System) that is supported on the specific HP
Server.
8. Check all cable and power connections, including those in the rack. If the HP Server is not powering on,
unplug the AC power cords and wait 20 seconds then plug the AC power cords in again and restart the
HP Server. Check for normal operation.
9. Verify that all cables and boards are securely plugged into their appropriate connectors and slots.
If the problem still persists:
10. Simplify the HP Server’s configuration. The minimum required:
o Monitor
o Keyboard
o Mouse
o 1 hard drive (may need to disconnect for hardware troubleshooting)
o CD-ROM and Flexible disk drive (may need to disconnect for hardware troubleshooting)
11. Reconnect the power cords and power on the HP Server. If operational, power back down and reinstall
one component at a time and power on the HP Server after the installation of each component to try and
determine which component is causing the problem.
If the problem persists, call the HP Customer Support Center for further troubleshooting assistance.
BIOS Reset/Update/Recovery
Should you experience compatibility or stability issues with the HP Server, HP recommends starting the
troubleshooting by first updating the system BIOS, which may fix the current problem. If the BIOS has
become corrupt, it is possible to perform a BIOS reset, recovery, or update to correct the condition. A BIOS
update/recovery diskette is created when the most current BIOS is downloaded from the HP Web site to be
used in flashing the BIOS on the server. To perform a reset, an update, or a BIOS recovery, perform one of
the following procedures.
BIOS Reset
If the HP Server needs the BIOS settings set to the factory defaults (the HP recommended values) due to
possible corruption, perform the following steps. The default values have been selected to optimize the HP
Server’s performance.
NOTE It is recommended that the system’s setup and configuration settings be noted before
resetting the system to the defaults in the BIOS Setup Utility.
1. Reboot the HP Server in a normal manner and press <F2> to enter the BIOS Setup Utility.
2. Press <F9> to load default values.
3. Press <F10> to save changes and exit the BIOS Setup Utility.
BIOS Update/Recovery
Use this procedure to update the HP Server system BIOS with the latest BIOS version. HP regularly posts a
new version of the HP Server BIOS on the website to improve the HP Server’s performance.
1. Provide a blank, formatted 3 ½" floppy disk.
2. Insert this diskette to any Windows PC with HTML browser and a connection to the Internet.
http://www.hp.com
66