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Chapter 10 Solving Problems
After the System Has Been Running Correctly
Problems that occur after the system hardware and software have been
running correctly often indicate equipment failure. Many situations that are
easy to correct, however, can also cause such problems.
Checklist
❑
If you are running the software from a diskette, try a new copy of the
software.
❑
If you are running the software from a CD-ROM disc, try a different
disc to see if the problem occurs on all discs.
❑
If you are running the software from a hard disk drive, try running it
from a diskette. If the software runs correctly, there may be a problem
with the copy on the hard disk drive. Reinstall the software on the hard
disk drive, and try running it again. Make sure all the necessary files
are installed.
❑
If a software application does not run correctly with the "Boot Speed"
set to turbo, try setting it to deturbo with Setup.
❑
If the problems are intermittent, there may be a loose cable, dirt in the
keyboard (if keyboard input is incorrect), a marginal power supply, or
other random component failures.
❑
If you suspect that a transient voltage spike, power outage, or brownout
might have occurred, reload the software and try running it again.
(Symptoms of voltage spikes include a flickering video display,
unexpected system reboots, and the system not responding to user
commands.)
✏
Note
If you are getting random errors in your data files, they may
be getting corrupted by voltage spikes on your power line.
If you are experiencing any of the above symptoms that
might indicate voltage spikes on the power line, you may
want to install a surge suppresser between the power outlet
and the server power cord.
❑
If the problem recurs after you have checked and corrected all the above
items, refer to "Additional Troubleshooting Procedures" on page 205.
❑
If you receive any error messages, refer to "Error and Informational
Messages" on page 213 for an explanation of the messages and
suggested corrective actions.