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Troubleshooting
Error messages
PROTECTOR [132]
UPDATE FAILED [133]
FAN STOPPED (for STR-ZA3000ES) [134]
List of messages after Auto Calibration measurements [135]
Network features message list [136]
Power
The receiver is turned off automatically. [137]
The receiver does not turn on after performing USB Update. [138]
Image
No image appears on the TV. [139]
No 3D image appears on the TV. [140]
No 4K image appears on the TV. [141]
No image is output from the TV when the receiver is in standby mode. [142]
The GUI menu does not appear on the TV screen. [143]
The display panel is turned off. [144]
Sound
No sound or only a very low level of sound is heard, no matter which device is selected.
[145]
There is severe humming or noise. [146]
No sound or only a very low level of sound is heard from specific speakers. [147]
There is no sound from a specific device. [148]
The left and right sound is unbalanced or reversed. [149]
Dolby Digital or DTS multi-channel sound is not reproduced. [150]
The surround effect cannot be obtained. [151]
A test tone is not output from the speakers. [152]
A test tone is output from a different speaker than the speaker displayed on the TV