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System Configuration
Polycom, Inc. 44
UI Customization
You can personalize the system appearance, for example, set the IVR information and set an e-mail address
for your RealPresence Capture Server system
Customize IVR Information
The RealPresence Capture Server system provides IVR (Interactive Voice Response) service. After the call
to capture server is connected, the IVR will provide guide information to the user on the event happening at
the capture server.
To customize the IVR information:
1 Go to Configuration > Customization.
2 Select the IVR information to be played and corresponding language option.
3 Click Upload.
The audio file to be uploaded must be in PCM format, and the sampling frequency must be 16KHz,
16bit, and mono.
4 Click Add, select the audio file and click Open.
5 Click OK.
The value 0 indicates no limitation to this option.