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System Administration
System Upgrade and Fallback
You only can upgrade or downgrade RealPresence Capture Server between RealPresence Capture Server
versions. Upgrading or downgrading between RealPresence Capture Server and Polycom RSS 4000 is not
supported.
To update your system software to the latest version:
1 Go to Admin > System Upgrade.
2 View the license info and agree to them.
3 Click Add and select the version 1.8 software upgrade package, then click Open.
4 When asked to confirm the action, click Yes.
The system uploads the package and performs the upgrade automatically. This may take several
minutes.
5 Upon completion of the upload, click Upgrade. The system restarts to apply changes.
6 Enter your administrator User ID and Password and then click Log In.
To confirm that the system is upgraded, check the software version on the Product Activation page.
System Fallback
Before system upgrade, the system creates a restore point automatically and after system upgrade, you can
restore both image data and system configuration settings that existed at the time the snapshot was created
To fall back the image, configuration and IVR messages
1 Go to Admin > System Fallback.
2 Read the risk of system fallback and agree to it
3 Click Fallback Capture Server.
• You can upgrade your system from 1.7 to 1.8 directly. If your software version is
older than version 1.7, you need to upgrade your system to 1.7 first, then
upgrade your system to 1.8.
• After system upgrade from 1.7 to 1.8, you need to re-activate the system using
an activation key.
• Before you upgrade or downgrade your system, you should always back up your
settings and recordings. Polycom is not responsible for any user data loss during
these operations.