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Chapter 13 Service Management
Using the System Status Tool
StorNext User’s Guide 320
• Opened: The date and time the ticket was created
• Status: The current status of the ticket: OPEN or CLOSED
• Priority: The ticket’s priority based on system impact: HIGH,
MEDIUM, and LOW
• Summaries and Descriptions: Detailed information about the
ticket, including a Recommended Actions link to help you correct
the fault or condition
• Analysis: If desired, enter information about the fault or
condition, such as a recommended action
• Apply Analysis: Click this button to save information entered in
the Analysis field
• Close Ticket: Click this button after you have corrected the
condition or fault
• Cancel: Click this button to close the RAS Ticket Details screen