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How to Answer Calls Ringing at Your Extension
System Phone
You can answer a call on any line or pool that is ringing, or select a specific line
or pool if more than one is ringing:
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When the telephone is ringing, lift the handset.
You are connected to the incoming call. If more than one line or pool is
ringing, you are connected to the line or pool that has been ringing for the
longest time. If the call is an intercom call and you have a display phone,
the caller’s extension number, and name if programmed, appear on your
display until you pick up the handset or turn on the speakerphone.
To answer a call on a specific line or pool:
Press the line, pool, or [
Intercom
] button for the call you want to answer.
Lift the handset or press [
Spkr
].
You are connected to the call.
To answer a call when you are already on a call:
Press [
Hold
].
The call you are on is placed on hold.
Press the button for the new call.
You are connected to the new call.
To return to the first call, put the second call on hold; then press the line,
pool, or [
Intercom
] button for the first call.
To answer a voice-signaled call (your phone beeps and you hear the caller’s
voice):
If the microphone is on, you can speak after the beep.
If the microphone is not on, press [
Mic/HFAI
] or lift the handset.
To respond to a voice interrupt on busy call (you hear two beeps and the
originator’s voice—be aware that the third party to whom you are speaking
probably also will hear the two beeps and the faint sound of the originator’s
voice):
Ask the party with whom you are speaking to hold, but do not put the call
on hold.
Press the Voice Interrupt On Busy Talk-Back button.
The green light next to the Voice Interrupt On Busy Talk-Back button
turns on. Voice Interrupt On Busy Talk-Back is activated.
Respond to the originator of the voice interrupt on busy call.
The third party with whom you were originally speaking does not hear
your response, but you can hear that third party.
Press the Voice Interrupt On Busy Talk-Back button again (whether or not
the originator has hung up) to resume the conversation with the third
party.
The green light next to the Voice Interrupt On Busy Talk-Back button
turns off. Voice Interrupt On Busy Talk-Back is deactivated. The
originator hears two beeps if he or she did not hang up previously.
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Answering Calls