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Transferring Calls
Description
This section explains how to transfer calls using the [
Transfr
] button on a system
phone or the switchhook on a standard phone. Transferring a call lets users
“pass” a call from one extension to another. Users can transfer both outside
calls and intercom calls to other extensions.
Related Features
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To transfer calls to an extension with a single touch, program the extension
number on an Auto Dial button—see Auto Dialing for more information.
To transfer calls to an extension for which you have a Manual Signaling
button, press [
Transfr ] before pressing the Manual Signaling button.
While a call is being transferred, the caller hears ringing if Ring on Transfer
(#119) is Active. If it is Not Active and Music On Hold (#602) is Active and
an audio source is connected to the system, the caller hears music-on-hold
while the call is being transferred to the destination extension. If Music On
Hold is Not Active and Ring on Transfer (#119) is Not Active, the caller
hears silence.
The system is factory-set to return a transferred call, after it rings four times
at the destination extension, to the extension that transferred it. You can use
Transfer Return Rings (#105) to change the number of rings for all system
extensions. You can use Transfer Return Extension (#306) to identify a
different extension to which unanswered calls from a particular extension
should return.
If users transfer a call, Caller ID information (if it is available) is passed to
the destination extension.
If you have a voice messaging system, you can use Voice Mailbox
Transfer to transfer a caller directly to a subscriber’s voice mailbox.
An extension programmed with Call Waiting (#316) cannot transfer either of
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two active calls.
Considerations
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When you press [ Transfr ], the call is put on hold and its associated green light
winks.
A transferred call appears on the destination extension’s intercom button
unless the destination extension has a line button for the line on which the
call was received.
When a call you transferred is answered, if you began the call on an
individual line, the red light next to the line button goes on; if you began the
call on a line in a pool, the call no longer appears on your phone.
If you transfer a call to an extension for which you have an Auto Dial button
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and the call is unanswered, the green light next to the Auto Dial button
flutters when the call returns to your extension.
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Transferring Calls