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Problems with Combination Extensions
Phone Does Not Work Properly
Possible Cause 1: Ringer equivalents are too high for the extension.
What to do: Be sure the total of the two devices’ Ringer Equivalence Numbers (REN) does
not exceed 2.0. If it does, unplug one of the devices.
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If the phone works properly, the problem is the REN was too high.
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If the phone still does not work properly, go to Possible Cause 2.
Possible Cause 2: Auxiliary device (such as a fax, answering machine, or modem) is faulty.
What to do: Remove the auxiliary device from the extension. Then plug in an auxiliary
device that you know works properly.
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If the phone works properly, the problem is the auxiliary device. Replace the
auxiliary device.
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If the phone still does not work properly, go to Possible Cause 3.
Possible Cause 3: Phone is plugged into the wrong jack of the system phone or the
bridging adapter.
What to do: Plug the phone into the correct jack—see the PARTNER II Communications
System Installation guide for instructions.
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If the phone works properly, the problem is solved.
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If the problem remains, go to Possible Cause 4.
Possible Cause 4: Wrong bridging adapter is used in combination extension.
What to do: First, unplug the bridging adapter from the wall jack. Then, unplug the phone
from the adapter and plug the phone directly into the wall jack.
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If the phone works, there is a problem with the bridging adapter. Replace the
bridging adapter (use only a Lucent Technologies 267F2 bridging adapter). If the
problem persists, call the hotline.*
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If the phone still does not work properly, call the hotline.*
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In the continental U.S., help is available at 1 800 628-2888. Outside the continental U.S., call your
Lucent Technologies Representative or local Authorized Dealer.
Troubleshooting 6-13