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Standard Phone
■
To pass a call to another extension:
1.
While on a call, press the switchhook down once rapidly.
You hear intercom dial tone.
2.
Dial the extension number (or [
7
] [
7
] and a Hunt Group number or [
7
] and
a Calling Group number) to which you want the call transferred.
3.
When someone answers, announce the call, then hang up.
If no one answers or the call is refused, press the switchhook again to
reconnect to the caller.
■
If you do not wish to announce the call, hang up as soon as you hear ringing
(after Step 2 above). If no one answers, the call rings back at your
extension (unless a different transfer return extension is programmed for
your extension)—lift the handset and you are reconnected to the caller.
■
To make a voice-signaled transfer to a system phone, in Step 2 above press
[
★ ] plus the two-digit extension number. Then listen for one of the following
responses:
–
If you hear one beep, you have reached an idle system phone. You can
speak after the beep.
Your voice is heard through the other extension’s speaker. If no one
answers or the call is refused, press the switchhook again to reconnect
to the caller. If the call is accepted, hang up.
–
If you hear two beeps, you have reached a busy system phone with
Voice Interrupt On Busy Assigned. You can speak after the beeps.
Your voice is heard through the recipient’s handset or speaker. Be
aware that the third party to whom the recipient is speaking probably
also will hear the two beeps and the faint sound of your voice. Be brief
and discreet in your interruption. If the recipient has a Voice Interrupt On
Busy Talk-Back button, wait for a response. If the call is accepted, hang
up to complete the transfer. The call rings at the recipient’s extension. If
the call is refused, press the switchhook again to reconnect to the caller.
–
If you hear ringing, you have reached a standard phone, an idle MDC
9000 or MDW 9000 phone, or a busy system phone with Voice Interrupt
On Busy Not Assigned.
When someone answers, announce the call, then hang up. If no one
answers or the call is refused, press the switchhook again to reconnect
to the caller.
Transferring Calls
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