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PARTNER MAIL System
Lines
Ext. Z1
Ext. Z2
CONTROL
Ext. X
(not automatically
UNIT
covered
by the
PARTNER MAIL
Ext.Y
System)
Ext. 10
Receptionist’s Desk
Figure 4-13. Delayed Call Handling
To Use
Follow the instructions packaged with the PARTNER MAIL system to install it.
During normal business hours, the PARTNER MAIL system uses delayed call
handling; the receptionist picks up all calls at extension 10. If the receptionist
cannot answer within four rings, the system routes the call to the PARTNER
MAIL system where the day greeting and menu play to the caller. Outside of
business hours (when Night Service is activated at extension 10), outside calls
are answered directly by the PARTNER MAIL system. Any user who is still in the
office can pick up calls before the PARTNER MAIL system answers.
To Program
The following list summarizes the PARTNER II system programming procedures
you use to implement the previous example:
1.
2.
3.
4.
5.
6.
If your system is configured for Hybrid mode, use Line Access Mode (#313)
to change extensions Z1 and Z2 from Pooled to Key.
Use Group Call Distribution (#206) to assign all outside lines to the Hunt
Group 7 (the VMS hunt group) to provide Automated Attendant Service on
these lines.
Use Transfer Return Extension (#306) for extensions Z1 and Z2 to ensure
that calls transferred by the PARTNER MAIL system return to extension 10
if they are not answered.
Use Hunt Group Extensions (#505) to assign extensions Z1 and Z2 to Hunt
Group 7 (the VMS hunt group).
Set the
VMS Hunt Delay (#506)
to Delayed.
Set the
VMS Hunt Schedule (#507)
to Always.
Using Auxiliary Equipment 4-27