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If an extension has Call Coverage and Call Forwarding active, calls are
routed to the Call Forwarding destination extension (Call Forwarding takes
precedence).
If a user at a covering extension has a system display phone and is busy on
a call, he or she can use Caller ID Inspect to view the number of the
extension from which a coverage call is being sent. If a user is not active on
a call and multiple coverage calls are ringing, he or she can press the line,
pool, or [
Intercom
] buttons to view the number of the extension from which
each coverage call is being sent; however, if the user picks up the handset,
he or she will join or answer the call that was previously ringing at the
originating extension shown on the display.
Call Coverage does not apply to parked calls. See Call Park.
Considerations
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A system display phone is recommended for the covering extension so the
user can identify coverage calls. “Coverage Call for XX” appears on the
display when a coverage call rings at a covering extension rather than
Caller ID information, if available.
If the covering extension has an Auto Dial button for the originating
extension, the light shows green flutter while the coverage call is ringing at
the covering extension. If the user at the extension lifts the handset, he or
she will be connected to this call.
Intercom, transferred, and outside calls on lines assigned ownership can be
covered. Group calls, forwarded calls, transfer-return calls, voice-signaled
calls, Voice Interrupt on Busy calls, Wake-Up Service calls, and calls to
doorphone alert extensions cannot be covered.
Do not designate any of the extensions in Hunt Group 7, which contains the
extensions associated with the voice messaging system, as a covering
extension.
A single extension can cover multiple extensions; however, an extension
programmed for Call Coverage can have only one covering extension. Only
one Call Coverage button can be programmed per extension.
The user at an extension who has activated Call Coverage can intercept an
outside call routed for coverage by pressing the outside line button.
You can program Call Coverage on a button on a system phone. Use a
button with lights if you want a visual indication when your calls are being
covered. When the green light is on, your calls are being covered; when the
green light is off, Call Coverage is not active.
If the Call Coverage feature code and optional originating and covering
extensions are programmed on a button with lights, you can use the button
to turn Call Coverage on and off with one touch. (The lights show when Call
Coverage is on, even if calls are covered by a different extension than the
one stored on the button, and you can still use the button to turn Call
Coverage off.)
Call Coverage (F20,XX,XX)
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