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Exclusive Hold (F02)
Description
This feature is available only on system phones.
This feature prevents other extensions from picking up outside calls placed on
hold at a specific extension with a system phone.
Related Features
■
You can use the Hold button to put calls on regular hold (any extension can
pick up the held call).
■ Placing a call on Exclusive Hold prevents other users from accessing
Caller ID information for the held call at that extension.
Considerations
■
■
■
You can program an Exclusive Hold button on a system phone to use the
feature with one touch.
For system phones, if a call is left on hold for longer than one minute, the
extension at which the call is held generates a short Hold Reminder Tone.
This tone sounds once every minute until the held call is retrieved, or until
the caller hangs up.
If you put a call on a line in a pool on hold and another user picks up that
call, it will no longer be available to you. To ensure that no one else can
retrieve your held call on a pooled line, use Exclusive Hold.
Programming
To program an Exclusive Hold button:
1.
Press [
Feature
] [
0
] [
0
] [
System Program
] [
System Program
] [
Central Tel Program
].
2.
Enter the extension number to be programmed with this feature.
3.
Press a programmable button.
4.
Press [
Feature
] [
0
] [
2
].
5.
Program another button for this extension or exit programming mode.
Using
While active on an outside call on a system phone:
1.
Press the programmed button or press [
Feature
] [
0
] [
2
] to put the call on
Exclusive Hold.
The green light next to the line, pool, or [ Intercom ] button flutters. At all other
extensions, the line appears busy (steady red).
2.
To retrieve the call, press the line, pool, or [ Intercom ] button on which the call is
held and lift the handset or press [
Spkr
].
You can pick up a call on Exclusive Hold only at the extension on which it
was put on Exclusive Hold.
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Exclusive Hold (F02)