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Forced Account Code Entry (#307)
Description
This feature applies only to system phones.
This System Programming procedure identifies specific extensions at which
users must enter an account code prior to making outside calls. The account
code can be used to charge telephone calls to a department or client; the
account code prints on call reports if you are using SMDR (Station Message
Detail Recording) or a call accounting package.
Related Features
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Account Code Entry provides instructions for entering forced account
codes.
You can use Forced Account Code List (#409) to create a list of valid
account codes. If a Forced Account Code List exists, the system checks
the list whenever a user enters a forced account code. If a forced account
code is valid, the system provides access to an outside line. If a forced
account code is invalid, the system denies access to an outside line—to dial
out, the user must repeat the procedure for entering a forced account code.
Extensions programmed with this feature are restricted from dialing outside
phone numbers on all lines at the extension—
including numbers in the
Emergency Phone Number List (#406)
—until an account code is entered.
If a Forced Account Code List exists, the account code must match an entry
on the list for the user to get an outside line.
Account codes can be entered manually or using System Speed Dial
Numbers, Personal Speed Dial Numbers, and Auto Dialing (but not
Marked System Speed Dial numbers).
Automatic Line Selection does not apply for an extension programmed
with this feature; the user must manually select a line or pool after entering
an account code.
Do not assign Forced Account Code Entry to an External Hotline (#311)
extension.
If a System Password (#403) is required to override dialing restrictions for
an extension, users must enter it before entering the account code.
Considerations
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If SMDR is used, the account code assigned to incoming or outgoing calls
prints on call reports. (See “Call Reporting Devices (SMDR)” in Chapter 4
for more information on call reporting.) For forced account code entry, if a
Forced Account Code List exists, only valid account codes are printed on
the call report.
Forced account codes are not required to answer incoming calls at the
extensions programmed with this feature.
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Forced Account Code Entry (#307)