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Call Coverage (F20,XX,XX)
Description
This feature redirects all intercom, transferred, and outside calls on lines
assigned ownership from a user’s extension to another system extension (where
XX is an extension number from 10–57) for coverage. When Call Coverage is
activated, covered calls are routed to the covering extension after a specified
number of rings. Callers can then leave a message with the person at the
covering extension. This feature is helpful for users who want their callers to
have personalized service when they are unable to answer calls.
Related Features
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You must use Line Coverage Extension (#208) to designate an extension
as the owner of a specific outside line, so the extension can activate Call
Coverage for that line. An extension’s owned line is eligible for coverage
only if Line Ringing is set to Immediate Ring or Delayed Ring and Line
Access Restriction (#302) or Pool Access Restriction (#315) is set to No
Restriction or In Only.
You can use Call Coverage Rings (#116) to specify the number of times a
covered call rings at an extension before it is sent to the covering extension.
If Call Coverage and Do Not Disturb are active, covered calls are routed
immediately to the covering extension, without ringing the extension first.
You can turn on Call Coverage while a call is ringing, to send a call
immediately for coverage. Similarly, if Call Coverage is on and a call begins
to ring, you can turn on Do Not Disturb to send that call immediately for
coverage. (See Send All Calls. )
If an extension has Call Coverage and VMS Cover active, covered calls ring
at the covering extension for the specified number of Call Coverage Rings.
Then:
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If the covering extension does not answer, the call is routed to the voice
mailbox of the extension that activated Call Coverage after the specified
number of VMS Cover Rings (#117).
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If the covering extension has Do Not Disturb active, the call is routed
immediately to the voice mailbox of the extension that activated Call
Coverage.
If an extension has Call Coverage active without voice mail coverage,
covered calls ring at the covering extension for the specified number of Call
Coverage Rings. Outside and intercom calls continue to ring at the
covering extension until the call is answered or the caller hangs up. For
transferred calls:
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If the covering extension does not answer, the call goes to the transfer
return extension after the specified number of Transfer Return Rings
(#105).
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If the covering extension has Do Not Disturb active, the call rings one
more time at the user’s extension before it goes to the transfer return
extension.
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Call Coverage (F20,XX,XX)