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Music On Hold (#602)
Description
This System Programming procedure activates or deactivates the MUSIC ON
HOLD jack on the primary processor module. The jack must be active and an
audio source must be connected to the jack in order to provide recorded music
or messages to callers on hold.
Related Features
If Ring on Transfer (#119) is Not Active and Music On Hold is Active,
transferred callers hear music-on-hold until the call is answered.
If Music On Hold is Active, users with system phones with speakers can
play Background Music through their phones’ speakers.
If Automatic System Answer is on, callers hear music-on-hold while
waiting for someone to answer the call.
If Direct Extension Dial is on, callers hear ringing when the call is
transferred regardless of the settings for Music On Hold (#602) and Ring
on Transfer (#119).
If the receptionist at extension 10 uses the Wake Up Service Button (#115)
to schedule wake up calls, the recipients hear music-on-hold when they
answer their wake up calls.
Considerations
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If Music On Hold is Not Active or if no audio source is connected, callers on
hold hear silence.
The audio source must be connected to the control unit using an RCA
phono plug. For more information, see the PARTNER II Communications
System Installation guide.
The volume of the audio source can be adjusted using the music-on-hold
volume adjustment screw on the primary processor module. For more
information, see the PARTNER
II
Communications System Installation guide.
If the audio source develops trouble (such as a bad tape), you can quickly
turn it off by changing the Music On Hold setting to Not Active until you are
able to solve the problem.
If you use Music On Hold to broadcast certain copyrighted music or
material, including songs or other material from radio broadcasts, you may
be required to obtain the permission of the copyright owner. One way to
obtain permission is to contact ASCAP, BMI, and/or similar performing rights
organizations, to obtain a license. Lucent Technologies disclaims any
liability arising out of the failure to obtain such a license, if required.
For alternative (usually pre-licensed) sources of music to use with this
feature, you may wish to contact Telephonetics International, Inc. at 1 800
446-5366. Or, you can purchase a Magic On Hold system from Lucent
Technologies, which does not require you to obtain a license.
5-138 Music On Hold (#602)