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Call Forwarding/Call Follow-Me
(F11,XX,XX)
Description
This feature forwards all intercom, transferred, and outside calls from a user’s
extension to another system extension (where XX is an extension number from
10–57). Users can activate this feature from their own extension (Call
Forwarding) or from any other extension in the system (Call Follow-Me).
Related Features
An extension’s outside calls on lines or pools assigned to the extension are
eligible for Call Forwarding only if Line Ringing is set to Immediate Ring or
Delayed Ring and Line Access Restriction (#302) or Pool Access
Restriction (#315)
is set to No Restriction or In Only.
If an extension in a Hunt Group (#505) activates Call Forwarding, the
system considers the extension unavailable when a call goes to the Hunt
Group.
If an extension has VMS Cover and Call Forwarding active, calls ring at the
Call Forwarding destination extension; they are not covered by the voice
messaging system.
If an extension has Call Coverage and Call Forwarding active, calls are
routed to the Call Forwarding destination extension (Call Forwarding takes
precedence).
Call Forwarding does not apply to parked calls. See Call Park.
Considerations
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You can forward outside, intercom, and transferred calls. You cannot
forward group calls, calls to doorphone alert extensions, voice-signaled
calls, Voice Interrupt on Busy calls, coverage calls, or transfer-return calls.
Calls cannot be forwarded outside the system.
The phone at the extension from which calls are being forwarded beeps
once each time a call is forwarded (unless Do Not Disturb is active).
Do not forward your calls to any of the extensions in Hunt Group 7, which
contains the extensions associated with the voice messaging system.
At an extension that has Call Forwarding activated, if multiple calls are
ringing, the system forwards them one at a time. This means that each
subsequent call is not forwarded until the previous call is finished.
If you press the Call Forwarding button after a call starts to ring, that call will
not be forwarded.
You can program Call Forwarding on a button on a system phone. Use a
button with lights if you want a visual indication when your calls are
forwarded. When the green light is on, your calls are forwarded; when the
green light is off, calls ring at your extension.
Call Forwarding/Call Follow-Me (F11,XX,XX)
5-41