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MERLIN LEGEND Communications System Release 6.0
System Manager’s Guide
555-660-118
Issue 1
February 1998
System Components
Page 3-31Operator Consoles
3
QCC Buttons 3
The system automatically sets the buttons on the QCC with fixed features, and
they are not programmable by the system operator or through centralized
telephone programming. The QCC has the following fixed-feature buttons:
■ Call. Five buttons used to answer incoming calls and make inside and
outside calls.
NOTE:
In Release 4.0 and later systems, the system manager can enable
the Voice Announce to Busy feature on the fifth Call button (the
factory setting is disabled). Then the QCC operator can use this
button to voice announce a call to a user who can receive voice-
announced calls. This setting applies to all QCCs in the system.
■ Start. Initiates the call-directing process by putting a caller on hold at the
Source button and providing an inside dial tone to the system operator.
■ Source. Reconnects the system operator to the original caller before the
call is connected to (released to) its destination.
■ Release. Releases the system operator from a call and/or completes the
call-directing process, making the operator available for another call.
■ Destination. Reconnects the system operator to the destination before a
new call is released to its destination.
■ Cancel. Cancels call directing and reconnects the system operator with the
caller (source).
■ Join. Connects the system operator with the caller (source) and the person
being called (destination) in a 3-way conference. All three parties are
connected on one Call button.
■ Headset Mute (Headset/Handset Mute). Activates and deactivates the
headset or handset microphone.
■ Headset Status. Activates and deactivates the headset operation of the
console.
■ Headset Auto Ans (Headset Auto Answer). Activates and deactivates the
Headset Auto Answer feature when headset operation is enabled by
pressing the Headset Status button.
■ Send/Remove Message. Turns on the telephone Message light to indicate
a message waiting and turns off the Message light when all system
operator messages are delivered.
■ Position Busy (Also Called
Backup On
). Temporarily takes the system
operator console out of service.
■ Night Service. Activates and deactivates Night Service.