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MERLIN LEGEND Communications System Release 6.0
System Manager’s Guide
555-660-118
Issue 1
February 1998
Contents
Page vi
■ Adding/Removing a Line 6–57
■ Adding a DLC Operator Position 6–58
■ Adding a QCC Operator Position 6–61
■ Adding Operator Features 6–64
■ Connecting Auxiliary Equipment 6–66
■ Changing Calling Group Assignments 6–69
■ Revising Allowed Lists 6–71
■ Assigning Allowed Lists to Extensions 6–73
■ Revising Disallowed Lists 6–74
■ Assigning Disallowed Lists to Extensions 6–76
■ Changing Group Coverage Assignments 6–77
■ Revising Night Service with Group Assignment 6–79
■ Revising Night Service with Coverage Control 6–81
■ Changing Extension Directory Labels 6–83
■ Changing Trunk Labels 6–84
■ Changing Posted Message Labels 6–85
■ Changing Calling Group Labels 6–87
■ Changing System Directory Labels 6–88
■ Adding a CTI Link 6–89
■ Removing a CTI Link 6–93
7 Learning More 7–1
■ Guides 7–1
■ System Guides Information Finder 7–13
8 Troubleshooting the System 8–1
■ All Phones Are Dead (No Dial Tone or Lights) 8–2
■ Some Phones Are Dead (No Dial Tone or Lights) 8–3
■ Difficulty Making Outside Calls 8–5
■ Phone Does Not Ring 8–8
■ DLC Console Not Ringing for Incoming Calls 8–11
■ QCC Console Not Ringing for Incoming Calls 8–12
■ Single-Line Phones Ring Back after Completed Call 8–13
■ Cannot Transfer Call after Answer on an Outside Line 8–14
■ Night Service Not Working 8–15
■ Calls Not Going to Voice Mail 8–17
■ Callers Getting Incorrect Response from Voice Mail 8–19