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MERLIN LEGEND Communications System Release 6.0
System Manager’s Guide
555-660-118
Issue 1
February 1998
New Features and Enhancements
Page xixRelease 6.0 Enhancements
■ Voice Mail and Auto Attendant. Networked systems should have their
own local voice mail and/or auto attendant applications as well as their own
external alerts and Music On Hold sources. However, a single auto
attendant can transfer calls throughout the network. It can answer only
those calls that arrive on the PSTN facilities of the system where it is
connected.
Although many features are available using tie trunks for network connectivity,
PRI tandem trunks provide greatly enhanced features and faster call setup. For
this reason, PRI is recommended over tie functionality in private networks.
Group Calling Enhancements 0
Release 6.0 and later systems include Group Calling features that enhance group
calling operations.
Queue Control 0
The system manager can control the maximum number of calls allowed in the
primary calling group queue for calls that arrive on certain facilities often assigned
to calling groups. When the number of the calls in queue reaches the
programmed maximum, subsequent callers receive a busy signal.
Queue control applies to calls received on the following types of facilities:
■ DID (Direct Inward Dialing)
■ PRI facilities programmed for dial-plan routing
■ All calls transferred from a VMI (voice messaging interface) port
■ Dial-in Tie
Queue control also applies to internal calls to a DGC group and calls to a calling
group through the QCC.
Internal calls that dial
or and are directed to a calling group
administered as Position-Busy Backup are eligible for queue control. Calls that
come in on a trunk assigned to the Queued Call Console (QCC) are not eligible
for queue control if the call is directed to a calling group designated as Position-
Busy Backup.
Remote-access calls to a calling group, coverage calls directed to a calling group,
calls directed to calling group through QCC Position-Busy backup, and all other
outside calls are not eligible for queue control.