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MERLIN LEGEND Communications System Release 6.0
System Manager’s Guide
555-660-118
Issue 1
February 1998
About the System
Page 2-22Features
2
Features 2
The versatility and power of the system are due, in large part, to the variety of
feature settings and services it can provide.
Features include traditional items (Transfer and Call Waiting), as well as
advanced features (Coverage and Park).
Some functions can be performed in several ways. For example, the system
offers a variety of ways to provide call coverage. You therefore choose and set up
features according to your specific business needs.
Chapter 4, “Features and Applications,” provides additional information about
features. The
Feature Reference
provides detailed information, including
interactions of features.
Applications 2
Numerous add-on products (
applications
) are available to enhance the system,
including:
■ Voice messaging systems answer incoming calls, provide callers with a
menu of choices, such as people or departments, and then transfer the call
as prompted by the caller using a touch-tone phone. Voice messaging
systems may or may not include voice mail services, described below.
■ Voice mail services enable system users, for example, to send voice
messages to other users, forward voice messages with comments, and
return a call.
■ Fax messaging services automate the sending, receiving, call-handling,
and storage of faxes, in much the same way voice messaging systems
handle voice messaging.
■ Call accounting applications manage telephone usage by tracking and
sorting telephone costs and producing reports on costs.
■ A call management application answers and distributes calls to members
of a specified group, for example, ticketing agents.
■ PassageWay Direct Connection Solution provides an interface between an
extension and a PC with Microsoft
®
Windows
®
, as well as providing utilities
and allowing the integration of Windows applications with telephone
activities.
■ In Release 5.0 and later systems, the CTI link hardware/software feature is
available as part of the Lucent Technologies PassageWay Telephony
Services product. It works with Novell NetWare LANs (local area networks)
to support LAN applications on Windows 3.1, Windows 95, Windows for
Workgroups 3.11, Windows NT, Apple
®
Macintosh
®
OS, and UNIX
®
System clients.