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Troubleshooting the System
Page 8-1
8
MERLIN LEGEND Communications System Release 6.0
System Manager’s Guide
555-660-118
Issue 1
February 1998
8
Troubleshooting the System 8
This chapter provides procedures for solving the most common problems that you
may encounter with the system. You may be able to resolve a problem quickly and
easily by following the appropriate steps in this chapter.
NOTES:
1. See the
Data/Video Reference
for information about troubleshooting
data and video communications.
2. See the
PassageWay Telephony Services
Network Manager’s Guide
for more information about troubleshooting a CTI (Computer Telephony
Integration) link.
3. Release 6.0 and later systems (Hybrid/PBX mode only) support private
connections between MERLIN LEGEND Communications Systems
and DEFINITY Enterprise Communications Server (ECS) or DEFINITY
ProLogix Solutions systems using private networks or the public
switched telephone network. This aspect of the system is not covered
in this guide. For complete troubleshooting information, see the
Network Reference.
It is helpful to have the
Feature Reference
,
System Programming
, and
the system
planning forms at hand to perform some procedures. If the procedure involves
using system programming or centralized telephone programming to check a
system or feature setting, the troubleshooting procedures indicate where in
System Programming
you can find the programming steps.
You should also have the System Information Sheet at the front of this guide.