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MERLIN LEGEND Communications System Release 6.0
System Manager’s Guide
555-660-118
Issue 1
February 1998
Managing the System
Page 6-64Adding Operator Features
6
Programming Instructions 6
See the appropriate procedures in
System Programming
as noted in the task list
above.
Adding Operator Features 6
Use this procedure to add the following operator features (available in Hybrid/PBX
mode only):
■ For DLC and QCC: Operator Hold Timer
■ For DLC only: DLC Operator Automatic Hold
■ For QCC only:
— Hold Return
— Automatic Hold or Release
— Queue over Threshold
— Elevate Priority
— Calls-in-Queue Alert
— QCC Operator to Receive Call Types
— Call Type Queue Priority Level
— Voice Announce (Release 4.0 and later systems only)
— Message Center Operation
— Automatic or Manual Extended Call Completion
— Return Ring
— Position-Busy Backup
Planning Guidelines 6
Some of the options cannot be programmed for individual operator positions but,
rather, apply to all operator positions in the system. These are: Operator Hold
Timer, Hold Return, Automatic Hold or Release, Extended Call Completion,
Return Ring, Queue over Threshold, Elevate Priority, and QCC Operator to
Receive Call Types.
Only one Position-Busy Backup can be programmed per system.
Valid Entries
Operator Hold Timer 10 to 255 seconds
DLC Operator Automatic Hold Disable, Enable