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MERLIN LEGEND Communications System Release 6.0
System Manager’s Guide
555-660-118
Issue 1
February 1998
Features and Applications
Page 4-42Features
4
Table 4–10. Continued
Feature Covered by Description Example
Forward Any
individual
A person forwards his or her
calls to an inside extension,
turning the feature on at his or
her own phone. (This feature
can be activated through remote
access as well.)
In Release 4.0 or later systems,
Forward/Follow Me and Remote
Call Forward provide a Delayed
Call Forwarding option that
allows calls to ring at the
forwarding extension. This way
of covering calls need not be
temporary.
A manager is in a meeting
and wants to receive calls in
the meeting room.
In a Release 4.0 or later
system, a manager answers
some calls before they are
forwarded. When the
manager does not answer,
calls ring at his or her
secretary’s extension after a
delay.
Remote
Call
Forward
Outside
phone
A person temporarily forwards
his or her calls to an outside
number, turning the feature on at
the destination phone or at the
originating phone. He or she
uses Remote Access to Remote
Call Forward.
A person is working at home
and wants to receive calls
there.
Group
Coverage
A calling
group, QCC
operator, or
individual
Coverage for a group of people.
This type of coverage cannot be
turned completely off at the
extension. Coverage of outside
calls always remains in effect.
Calls to a government
agency are not directed to
individuals, and can be
answered, for example, this
way: “Hello, this is the IRS
Help Line.”
Individual
Coverage
A calling
group, QCC
operator, or
individual
Coverage for one person. This
type of coverage gives the
sender maximum control over
coverage.
An executive’s calls must be
answered with her name, so
her assistant covers for her,
answering, “Hello, this is
May’s office.”
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