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MERLIN LEGEND Communications System Release 6.0
System Manager’s Guide
555-660-118
Issue 1
February 1998
Putting the System to Work
Page 5-6Scenario 1: A Small Office
5
— For physician: Coverage after 3 rings by appointments/payments clerk;
this feature is intended to handle personal line calls. (On all other lines,
the operator speaks to the caller and then transfers the call to the doctor
only at certain times of the day; otherwise, the operator takes
messages.)
— For operator/receptionist when no other staff can be at the operator
console: Immediate coverage by the office manager, with Coverage
On/Off button at the console.
— For fax machine: No coverage
■ After-Hours Coverage. Night Service feature with Group Assignment to
ring in the doctor’s office, nurse’s station, and office manager’s office. The
telephone company sends calls that come into the Listed Directory Number
to the outside answering company; people who work late receive Night
Service calls on the second line, the number of which is unpublished.
■ Paging. Loudspeaker Paging feature with multizone paging to two zones:
— Zone 1: Nurse’s station, lab, physical therapy
— Zone 2: Office manager’s office and staff lounge
■ Quick Dialing. System Directory for the nurse at the nurse’s station to call
pharmacies, for lab staff to call other labs, and for the billing clerk to call
insurance companies. Personal Speed Dial for MLX-10DP and MLX-5D
telephone users. Programmed Auto Dial buttons for the physician.
Personal Directories for MLX-20L telephone users (office manager and the
operator/receptionist). Direct Station Selector (DSS) for
operator/receptionist to reach extensions.
■ Phone Use Reports for Office Manager. Call Accounting Terminal
application.
■ Signaling the Doctor or Nurse’s Station. Use of the Signaling feature for
doctor to beep the nurse’s station for assistance. Use of the Notify feature
for operator/receptionist to activate the light next to a programmed button
on the phone in the doctor’s office.
■ Other Messaging. The physician uses the Do Not Disturb feature and the
Do Not Disturb posted message to prevent interruptions from others in the
system. (Only the operator can use Barge-In to contact the doctor in an
emergency.) Since all phones are MLX display phones, the people in the
office take advantage of the Posted Messages feature when they are out to
lunch or otherwise unavailable. (The nurse often posts a message created
for his or her use when with a patient.)