Lucent Technologies 6 Marine Radio User Manual


 
MERLIN LEGEND Communications System Release 6.0
System Manager’s Guide
555-660-118
Issue 1
February 1998
Troubleshooting the System
Page 8-29Secondary Announcements Not Playing as Programmed
8
What to do: Check the number of callers waiting when the alarm goes off, as well
as the delay interval and the length of the secondary announcement.
If only a few callers are waiting when an alarm is signalled, increase the
announcement interval or shorten the secondary announcement to solve
the problem (see the second example in Table 8–1
).
If more than a few callers are waiting, go to Possible Cause 2.
Possible Cause 2: The primary announcement(s) require adjustment.
What to do: Depending upon your customer needs and current Group Calling
options, do one of the following to decrease the queue for the secondary
announcement:
If you are using several primary announcements, decrease the number of
primary announcements.
If the primary announcement is very short, increase its length so that
customers are not immediately sent to the secondary announcement
queue.
If neither of the above conditions apply, go to Possible Cause 3.
Possible Cause 3: The secondary announcement is set to repeat and too many
callers are waiting to hear the repeated announcement.
What to do: Set the repeat option for the secondary announcement to Off. If the
secondary announcement is not set to repeat, go to Possible Cause 4.
Possible Cause 4: Because the secondary announcement is shared by more
than one calling group, callers are waiting too long to hear it.
What to do: Make the secondary announcement exclusive to the group whose
callers are experiencing the problem. If the announcement is not shared, go to
Possible Cause 5.
Possible Cause 5: The secondary announcement device is also providing the
primary announcement, so that too many callers are waiting for the secondary
announcement.
What to do: Set up a separate secondary announcement. If one announcement
is not serving as both primary and secondary, go to Possible Cause 6.
Possible Cause 6: The calling group is set to use the Prompt-Based Overflow
setting that allows callers to dial # in response to a delay announcement so that
they can be connected to a voice mail system or other overflow receiver.
However, the system lacks sufficient touch-tone receivers (TTRs) to handle the
callers’ requests. If you are not using this setting, go to Possible Cause 7.