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MERLIN LEGEND Communications System Release 6.0
System Manager’s Guide
555-660-118
Issue 1
February 1998
Features and Applications
Page 4-35Features
4
Sharing Lines 4
The simplest way to cover someone else’s calls is to share a line with him or her.
This method is most appropriate in Hybrid/PBX and Behind Switch systems.
Listed below are the types of lines that can be shared:
■ Prime Lines (Behind Switch Only). In this type of arrangement, a person
who is covering for someone else has a line button that corresponds to the
covered person’s prime line. You can adjust the ring timing (Ringing
Options feature) so that a call rings immediately at the covering phone, or
after a delay. If transferred calls come in on prime lines, they are covered;
otherwise, they are not. People who share prime lines can join one
another’s calls, but you cannot use the system to assure privacy of
conversations. Instead, check with your Centrex provider or host system
manager.
■ Personal Lines (Key and Hybrid/PBX). If most or all of a person’s calls
come in on a line assigned only to his or her extension, someone else can
also have a button for that personal line and cover calls. You can adjust the
ring timing (Ringing Options feature) so that a call rings immediately at the
covering phone or after a delay. Calls that come in on SA or ICOM buttons,
whether transferred outside calls or inside calls, are not covered. People
who share personal lines can join one another’s calls, and they can use the
Privacy feature to assure that others do not listen in.
■ Shared System Access Buttons (Hybrid/PBX only). Shared SA buttons
(called SSA buttons) offer a simple method for covering calls. The
extension being covered (called the
principal extension
) has an SA button
that also appears as an SSA button on up to 16 other extensions. (A
covering phone can have up to 27 SSA buttons, but only one for a given
principal extension.) Ring timing options are automatically set so that a call
rings twice at the principal extension before ringing at any SSA buttons, but
the Send Ring feature allows the principal user to change the ringing on
SSA buttons so that calls arrive at them immediately.
People who share System Access buttons cannot answer the same call,
but they can join one another’s calls in progress; they can also use the
Privacy feature to assure that others do not listen in. When Privacy is
required, a button should be programmed, because turning on the feature
prevents all other users of the SSA or SA button from joining calls.
Furthermore, the lighted button provides a reminder when Privacy is on.
Forward and Follow Me 4
Forward, Follow Me, and Remote Call Forward allow a user to
temporarily
send
calls to another inside extension or to an outside number (Remote Call Forward,
for example, to someone’s “home office”). If the user turns the feature on or off at
his or her own phone, it is called
Forward
; if the person turns it on or off from the
destination extension, it is called
Follow Me
.