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MERLIN LEGEND Communications System Release 6.0
System Manager’s Guide
555-660-118
Issue 1
February 1998
Learning More
Page 7-20System Guides Information Finder
7
Table 7–3. Continued
To learn about. . . Check this guide. . .
Operators
Setting up operator positions
System Programming
, Chapter 3
Changing the hold timer when operators are
accidentally disconnecting people on hold
System Programming
, Chapter 3
Programming Barge-In for an operator
System Programming
, Chapter 5
Programming headset operation for an
extension
System Programming
, Chapter 5
Feature Reference
. See “Headset Options”
and “Auto Answer All.”
Allowing DLC operators to put people on
hold automatically
System Programming
, Chapter 3
Changing DSS buttons when you renumber
the system.
System Programming
, Chapter 4
Allowing QCC operators to put a current call
on hold automatically when they press a Call
button
System Programming
, Chapter 3
Allowing QCC operators to release a current
call automatically when they press another
Call button
System Programming
, Chapter 3
Allowing QCC operators to make voice-
announced calls
System Programming
, Chapter 3
Feature Reference
. See “Queued Call
Console.”
Changing the trunks assigned to ring at a
QCC
System Programming
, Chapter 3
Feature Reference
. See “Queued Call
Console.”
Changing the types of calls assigned to ring
at a QCC
System Programming
, Chapter 3
Feature Reference
. See “Queued Call
Console.”
Changing the priority that different types of
calls receive in the QCC queue
System Programming
, Chapter 3
Feature Reference
. See “Queued Call
Console.”
Allowing a call that has been waiting too long
in the QCC queue to get higher priority
System Programming
, Chapter 3
Feature Reference
. See “Queued Call
Console.”
Specifying whether QCCs are alerted when
there are too many calls waiting for their
attention or callers have waited too long
System Programming
, Chapter 3
Continued on next page