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MERLIN LEGEND Communications System Release 6.0
System Manager’s Guide
555-660-118
Issue 1
February 1998
Troubleshooting the System
Page 8-7Difficulty Making Outside Calls
8
What to do: Use system programming to check whether a Disallowed List is
assigned to the extension (see Chapter 3 in
System Programming
).
■ If a Disallowed List is assigned to the extension, remove it if appropriate.
Try again to make an outside call. If you can, you have solved the problem.
If you cannot, go to Possible Cause 5.
■ If a Disallowed List is not assigned to the extension, go to Possible
Cause 5.
Possible Cause 5:
Night Service with Outward Restriction is activated.
What to do: Check to see whether Night Service with Outward Restriction is
activated by checking the light next to the Night Service button on the operator’s
console.
■ If the light is on, then Night Service is activated and there are restrictions
on outside calls. Use the Night Service password, if known, or use system
programming to put the extension on the Night Service Exclusion List, if
appropriate. Finally, try again to make an outside call. If you can, you have
solved the problem. If you cannot, go to Possible Cause 6.
SECURITYlALERT:
!
Extensions on the Night Service Exclusion List have unrestricted calling
privileges and are not protected from unauthorized after-hours use.
■ If the light is off and Night Service is not activated, go to Possible Cause 6.
Possible Cause 6:
Forced Account Code Entry is assigned to the extension.
What to do: Use system programming to see whether Forced Account Code
Entry is required for that extension (see Chapter 3 in
System Programming
).
■ If it is, remove the extension from the list of extensions required to use
account codes if appropriate. Try again to make an outside call. If you can,
you have solved the problem. If you cannot, go to Possible Cause 7.
■ If the extension is not on the list, go to Possible Cause 7.
Possible Cause 7: In Hotel mode, the extension may be restricted from making
calls.
What to do: Check the Extension Status of the extension by observing its lights
on the operator’s DLC. To do this, change the console from a normal operator
position to a calling supervisor’s console by pressing the Feature button and
dialing
, and then touching the Hold button. Check either the red light next to
the extension’s DSS button or the green light next to the Auto Dial button
programmed for the extension.