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MERLIN LEGEND Communications System Release 6.0
System Manager’s Guide
555-660-118
Issue 1
February 1998
Features and Applications
Page 4-55Features
4
devices can serve waiting callers in Release 5.0 and later systems. (Music
On Hold can also entertain people who are waiting for a group member’s
attention.)
In Release 6.0 and later systems, your delay announcement device may
request that a caller dial # in order to leave the main calling group queue
and have their call handled by an overflow QCC operator or calling group.
This
Prompt-Based Overflow
feature is particularly useful in combination
with a voice messaging application. In this case, the recording might
prompt, “Press the pound key to leave a message for the customer service
agents.”
NOTES:
1. When you change a delay announcement, you may need to
adjust the delay announcement interval to ensure that callers do
not wait to long for the announcement and that Music On Hold or
special ringback does not interrupt the announcement. See the
Feature Reference
for details.
2. In Release 6.0 and later systems, the Prompt-Based Overflow
setting requires an additional touch-tone receiver (TTR) for each
delay announcement device assigned to the calling group.
■ An extension can be assigned to receive messages for a calling group.
Calling groups can be used to designate extensions used by voice messaging
systems or fax machines, so that these devices can receive calls directed to a
single extension number.
NOTE:
The
Feature Reference
provides detailed information designed to help
calling group supervisors and system managers plan calling group options.
Night Service Groups 4
Night Service groups are assigned for the purpose of Night Service operation,
which changes coverage, and potentially calling restrictions, outside of normal
business hours. The system manager assigns extensions (including one calling
group if desired) and lines (Release 4.1 and later systems only) to a Night Service
group, which in turn is assigned to a system operator with a programmed Night
Service button on his or her extension. When the operator uses the button to turn
Night Service on, calls ring immediately at the extensions in the group. When it is
time for normal operation to resume, the operator turns Night Service off.
Beginning with Release 4.1, lines that should ring immediately must also be
assigned to a Night Service group. These lines need not be assigned to the
operator for the group (particularly useful for personal lines), and their Night