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MERLIN LEGEND Communications System Release 6.0
System Manager’s Guide
555-660-118
Issue 1
February 1998
Putting the System to Work
Page 5-24Optimizing Your System
5
area network (LAN). The link is made through a programmed MLX extension jack
that is connected to an ISDN BRI PC expansion board (such as the EICON board)
on a server running Novell NetWare software, version 3.12, 4.11, or 4.1.
The CTI link allows calls on SA buttons to be monitored and controlled from client
workstation applications connected on a LAN to the server. The link can support
LAN workstations with analog BIS (ATL) multiline or MLX telephones, not single-
line telephones or analog membrane telephones. The link allows worktop
applications to control their associated telephones. QCC operator extensions
cannot use CTI link applications, but DLC operators can. Only one link is
necessary, and it can support up to 136 LAN clients, depending upon the types of
extensions (analog or MLX) and the volume of calls handled by the software
applications.
Incoming calls on SA buttons may arrive through calling group distribution, PRI
routing by dial plan, DID (Direct Inward Dial) lines/trunks, or transfer from a DLC
or QCC operator or automated attendant.
NOTE:
A DLC only passes calling party information when it is not one of the
extensions using a CTI application. For details, see the
Feature Reference.
Figure 5–5. CTI Link Overview
1
2
3
DEF
4
5
6
MNO
7
8
9
WXYZ
0
#
ABC
JKL
TUV
Oper
GHI
PQRS
Message
Mute
Speaker
HFAI
Feature
Volume
Drop
Hold
Conf
Transfer
Home
Menu
Inspct
More
MLX-10D
1
2
3
DEF
4
5
6
MNO
7
8
9
WXYZ
0
#
ABC
JKL
TUV
Oper
GHI
PQRS
Message
Mute
Speaker
HFAI
Feature
Volume
Drop
Hold
Conf
Transfer
Home
Menu
Inspct
More
MLX-10D
1
2
3
DEF
4
5
6
MNO
7
8
9
WXYZ
0
#
ABC
JKL
TUV
Oper
GHI
PQRS
Message
Mute
Speaker
HFAI
Feature
Volume
Drop
Hold
Conf
Transfer
Home
Menu
Inspct
More
MLX-10D
Incoming/Outgoing
Calls
Public
Network
VMS/AA
MERLIN LEGEND
Release 5.0
LAN
CTI Link
Telephony Server
Client Desktop