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MERLIN LEGEND Communications System Release 6.0
System Manager’s Guide
555-660-118
Issue 1
February 1998
System Components
Page 3-32Operator Consoles
3
■ Alarm. Provides visible indication of a system alarm. When a system alarm
occurs, the red light next to the button goes on. The system operator can
use the Inspct button to determine the number of alarms.
■ Pool Status. Provides the system operator with the status of all pools (a
maximum of 11). The information includes the number of trunks and the
number of busy trunks in each pool.
■ Forced Release. Disconnects the system operator from an active call and
makes the system operator available to receive another call.
You can attach one or two DSSs to a QCC. The system operator can use the DSS
buttons during call handling, for example, to direct a call, make an inside call, park
a call, or see the availability of an extension.
During system programming, you assign certain features and settings to QCC
operator extensions. These help determine the types of calls that ring at the
extension, which calls get priority, who provides backup when the operator must
be away from the phone, and more. See Chapter 4, “Features and Applications,”
and the
Feature Reference
for details.
Keep these facts in mind if you need to work with QCCs:
■ You must connect a QCC to an extension jack on a 008 MLX or 408
GS/LS-MLX module.
■ Each 008 or 408 GS/LS-MLX module can carry a maximum of two QCCs.
■ You must connect the first QCC to the first MLX extension jack in the
system.
■ You can connect QCCs only to the first and fifth extension jacks on each
module.
■ You can connect up to four QCCs for the system.
Direct-Line Consoles 3
A Direct-Line Console (DLC) operates like other multiline telephones. In all three
modes of operation (Key, Hybrid/PBX, and Behind Switch), you assign (or the
system automatically assigns) outside lines to individual buttons on the console.
You can assign the lines that have been assigned to a DLC to buttons on other
consoles or other telephones. Incoming calls can ring on any of the line buttons,
and several calls can ring at the same time. The operator directs calls to other
users by using the Transfer button.
A DLC can use system operator features as well as the telephone features
available for non-operator multiline telephones to increase call-handling efficiency.
The special system operator features that you can assign to buttons on the
console are Alarm, Night Service, Reminder Service for sending reminder beeps