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MERLIN LEGEND Communications System Release 6.0
System Manager’s Guide
555-660-118
Issue 1
February 1998
Managing the System
Page 6-65Adding Operator Features
6
Task List: Adding Operator Features 6
Obtain Form 6a, Optional Operator Features.
If necessary, read “Direct-Line Console” or “Queued Call Console” in the
Feature Reference
for detailed information about the consoles and the
optional operator features.
Plan changes using the planning guidelines above; record the new values
on Form 6a.
Open the System Programming menu from the console or a PC with SPM.
Program the change(s), following the appropriate instructions for “Optional
Operator Features” in
System Programming
, Chapter 3.
When you have finished, file Form 6a with the rest of the planning forms.
Programming Instructions 6
See the appropriate procedure in the “Optional Operator Features” section of
Chapter 3,
System Programming
.
Hold Return Remain on hold, Return to QCC queue
Automatic Hold Release Auto Hold, Auto Release
Queue over Threshold 0 to 99
Elevate Priority 0 (same priority) and 5 to 30 seconds
Calls-in-Queue Alert Enable, Disable
QCC Operator to Receive Call Types N/A
QCC Operator Voice Announce to
Busy (Release 4.0 and later only)
Disable, Enable
Call Type Queue Priority Level 1 to 7
Message Center Operation QCC extension numbers
Extended Call Completion Automatic, Manual
Return Ring 1 to 15 rings
Position-Busy Backup Calling group number