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MERLIN LEGENDCommunications System Release 6.1
System Planning
555-661-112
Issue 1
August 1998
Lines/Trunks
Page 3-15Selecting Line/Trunk Options
3
QCC Operator to Receive Calls
(Hybrid/PBX Mode Only) 3
Use these instructions only if the system has one or more QCCs. Otherwise, skip
to “Remote Access.”
Assigning the QCC operator to receive calls on a line/trunk determines whether
incoming calls on the line/trunk ring into the QCC queue and which QCC operator
position answers the calls. This applies to Hybrid/PBX mode only.
NOTES:
1. If an operator presses the programmed Backup On (or Position Busy)
button on the console, any incoming calls are directed to other operator
positions (regardless of whether they normally receive such calls) or to
the programmed backup extension number. For more information, see
“Position-Busy Backup” in the “Queued Call Console (Hybrid/PBX Mode
Only)” section of Chapter 4.
2. Trunks assigned to ring into the QCC queue cannot be assigned as
Group Calling lines/pools.
Planning Form Instructions 3
For each ground-start, loop-start, and automatic-in tie line/trunk on Form 2c, write
one
of the following in the QCC Operator to Receive Calls column:
■ If you do not want the calls received on the line/trunk to ring into the QCC
queue, write
No (factory setting).
■ If you want all QCC operators to receive incoming calls on a line/trunk,
write
All.
■
If you want to specify one or more QCC operators to receive incoming calls
on a line/trunk, write any combination of the extension numbers for up to
four operator positions.
If you wrote
All or specified extension numbers in this procedure, then proceed to
the next section, “QCC Queue Priority Level.” Otherwise, skip to the following
section, “Pools (Hybrid/PBX Mode Only).”