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MERLIN LEGENDCommunications System Release 6.1
System Planning
555-661-112
Issue 1
August 1998
Features
Page 4-22Operator Features
4
Planning Form Instructions 4
Under the Message Center heading on Form 6a, do
one
of the following:
■ To indicate that no message center operator is assigned, check the No box.
■ To assign a message center, check the second box and write the extension
of the QCC operator position in the space provided (see Form 2a or 5d).
Directed Call Completion 4
Use these instructions only if the system has a QCC with a Direct Station Selector
(DSS). Otherwise, skip to the next section, “Return Ring.”
This section contains instructions for changing the factory setting for Directed Call
Completion from Automatic to Manual (that is, the QCC operator must press the
Release button when using a DSS button to direct a call).
NOTE:NOTE:NOTE:
If the QCC operator uses the DSS to transfer calls across a private network,
the operator may want to use manual completion to avoid transfer without
return to busy. If you subscribe to ANI or ICLID and automatic completion is
selected, the ANI and ICLID information will be sent but calls will not return
on busy.
Planning Form Instructions 4
Under the Extended Call Completion heading on Form 6a, do
one
of the following:
■ To keep the factory setting, check the Automatic completion box.
■ To require the operator to use the Release button to direct calls, check the
Manual completion box.
Return Ring 4
This section contains instructions to specify the number of rings before an
unanswered call is returned from the extension where it was sent to the QCC
queue (or QCC message center position).
If the system includes a voice mail system, you should increase this number to
ensure that the voice mail system gets the call before it is returned.
Planning Form Instructions 4
Under the Return Ring heading on Form 6a, do
one
of the following:
■ To keep the factory setting, check the 4 Rings box.
■ To change the factory setting, check the second box and write the number
of rings you want to assign in the space provided (1–15 rings).