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MERLIN LEGENDCommunications System Release 6.1
System Planning
555-661-112
Issue 1
August 1998
Features
Page 4-20Operator Features
4
Automatic Hold or Release 4
This section contains instructions to specify whether a call that is in progress on a
Call button is automatically put on hold (Automatic Hold) or disconnected
(Automatic Release), when the operator presses another Call button.
Planning Form Instructions 4
Under the Automatic Hold or Release heading on Form 6a, do
one
of the
following:
■ To specify that calls are automatically disconnected, check the Automatic
Release box (factory setting).
■ To specify that calls are automatically put on hold when another Call button
is pressed, check the Automatic Hold box.
Calls-in-Queue Alert 4
This section contains instructions for setting the Calls-in-Queue Alert option to
notify QCC operators (with a single beep) when a new call enters the QCC queue.
Planning Form Instructions 4
Under the Calls-in-Queue Alert heading on Form 6a, do
one
of the following:
■ To keep the factory setting (QCC operators are
not
notified when calls are
waiting in queue), check the Disable box.
■ To specify that particular QCC operators are notified (with a single beep)
when a call enters the queue, check the Enable box and, in the space
provided, write the extension number of each QCC position that receives
the notification (see Form 2a or Form 5d).
Queue Over Threshold 4
This section contains instructions to specify the maximum number of calls allowed
in the QCC queue before operators are notified (with a tone through the receiver
or headset) that calls are waiting.
Planning Form Instructions 4
Under the Queue Over Threshold heading on Form 6a, do
one
of the following:
■ To keep the factory setting (operators are not notified), check the 0 calls
box.
■ To indicate that operators are notified when calls are waiting in the queue,
check the second box and write the maximum number of calls in the queue
before notification (any number from 1 through 99) in the space provided.