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MERLIN LEGENDCommunications System Release 6.1
System Planning
555-661-112
Issue 1
August 1998
Lines/Trunks
Page 3-55Assigning Telephone Buttons
3
Guidelines for Button Assignments 3
Use the following guidelines for assigning buttons to telephones or to adjuncts
connected to an MLX telephone.
NOTE:NOTE:NOTE:
When assigning buttons to telephones or adjuncts, keep in mind that BRI
lines are not automatically assigned to telephones or DLCs.
For multiline telephone users:
■ For non-operator multiline telephones, you can assign SA Voice, SA Ring,
and SA Orig Only buttons to the first 10 buttons on each telephone, and
up to 27 SSA buttons to each telephone. However, it is recommended that
the factory setting of 3 SA buttons be used to ensure that when each user
is busy on a call, at least one additional button is available to receive a call
and another is available to make a call. This leaves the rest of the buttons
on multiline telephones free for customizing.
■ On a DLC, there can be 10 SA buttons (including SA Orig Only), but no
SSA buttons. The factory setting for SA buttons is 2. It is recommended
that additional SA buttons be added to ensure that the operator can
transfer calls.
■ On a QCC, no buttons can be programmed. However, if the QCC Voice
Announce feature has been enabled, the Call 5 button becomes a VA
(Voice Announce) button.
■ If you plan to use Automatic Route Selection (ARS), consider keeping the
factory-set button assignments. Since ARS picks the appropriate route,
there is no need for Pool buttons.
■ Consider assigning SSA buttons to small groups of users who need to
answer and distribute each other’s calls easily or join conversations. Each
SSA button you assign corresponds to an SA Ring or SA Voice button on
another telephone. Therefore, to provide complete coverage within the
group, you must be sure that each SA Ring and SA Voice button assigned
to a telephone is also assigned to other members of the group. Each
SA Ring or SA Voice button on a telephone can be assigned as an SSA
button on up to 16 other telephones.
■ Assign a Pool button when a specific trunk pool (for example, BRI, WATS
or FX) is used frequently. Also consider assigning Pool buttons if you do
not plan to use ARS and the system includes only one or two pools. Do not
assign network pools to telephones.
■ Assign personal line buttons when an exclusive private number is needed,
for example, for a company executive. Any line/trunk connected to the
system can be used as a personal line, as long as it is not in a trunk pool.
Do not assign network trunks to telephones.