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MERLIN LEGENDCommunications System Release 6.1
System Planning
555-661-112
Issue 1
August 1998
Features
Page 4-45System Features
4
Station Message Detail Recording (SMDR) 4
Use these instructions only if connecting a Station Message Detail Recording
(SMDR) device or call accounting application. Otherwise, skip to the next section,
“Inside Dial Tone.”
This section contains instructions for setting up SMDR to keep track of telephone
usage. SMDR works in conjunction with the Call Accounting System (Intuity CAS,
Windows CAS, IS CAS, CAS Plus V3, and MERLIN LEGEND Reporter) or a
serial printer connected to the SMDR port on the control unit. The SMDR port is
the upper RJ-45 jack on the processor module.
Two SMDR report formats are available: the factory-set Basic format or the ISDN
format. The ISDN format is used when the business subscribes to ICLID or to the
AT&T INFO2 automatic number identification service (ANI). When the system is
set for ISDN format, the actual number dialed by the caller appears on the report.
In a PRI private network, the ISDN format may be used to show the caller’s
telephone number. The rest of the fields are identical to the Basic format.
Two options, Calls Reported (non-UDP) and Calls Reported (UDP), determine
what calls are included in the SMDR report. For calls that are not routed using the
non-local dial plan, the options available are to report both incoming and outgoing
calls (factory setting) or outgoing calls only. For calls that are routed using the
non-local dial plan, the options available are to report both incoming and outgoing
calls (factory setting) or none.
NOTES:
1. For outgoing UDP calls, any call that involves the public network will be
logged on the SMDR report regardless of the programmed setting of the
UDP SMDR option. Examples of this type of call include DID calls that get
routed over the private network, CO transfers from one switch to another
in the private network, and UDP ARS calls.
2. For incoming UDP calls, with the exception of UDP calling group calls,
the call will not be logged unless the Calls Reported (UDP) option is set to
Log Incoming/Outgoing. UDP calling group calls (a call made from one
switch in a private network to a calling group on another switch in the
private network) will be logged regardless of the programmed setting of
the UDP SMDR option if the Talk Time option is set to Enable.
The Talk Time option determines whether the SMDR report includes the talk-time
duration in the Talk field. Talk-time duration is the amount of time a calling group
agent spends on an incoming call. If SMDR is used with the MERLIN LEGEND
Reporter, the Talk Time option must be enabled. If SMDR is used with CAS or a
serial printer, the Talk Time option must be disabled.
MERLIN LEGEND Reporter and CAS will not operate concurrently.