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MERLIN LEGENDCommunications System Release 6.1
System Planning
555-661-112
Issue 1
August 1998
Features
Page 4-37Group-Assigned Features
4
to the Overflow receiver. If the Overflow Threshold Time is the primary source for
overflow, set the Overflow Threshold to a large number of calls (for example, 99
calls). If you want calls to overflow based on the number of calls in the queue,
disable the Overflow Threshold Time by setting it to 0 seconds.
In Release 6.0 and later systems, Prompt-Based Overflow allows callers waiting
in the queue, and listening to delay announcements, to press the pound key (#) in
order to reach the overflow receiver for the group (which may be the QCC queue
to another calling group, including a calling group assigned for a voice mail
system).
NOTE:NOTE:NOTE:
One TTR is allocated while the announcement unit is playing the message
if Prompt-Based Overflow is enabled for a group.
In Release 6.0 and later systems, the system manager can control the number of
calls allowed into the primary calling group queue. Subsequent callers will receive
a busy signal as long as the call was received on the following types of
lines/trunks: DID, PRI facilities programmed for dial-plan routing, and all calls that
are transferred from a VMI port to a local extension.
NOTE:NOTE:NOTE:
Remote Access calls to a calling group, coverage calls directed to a calling
group, and calls directed to a calling group through a QCC Position-Busy
backup are not eligible for queue control.
Planning Form Instructions 4
For each calling group:
1. On Form 7d (page 2), copy the Group No., ID, and extension number from
the front of the form.
2. Select the Hunt Type by doing
one
of the following:
■ To keep the factory-set hunting pattern, check the Circular box.
NOTE:
If you choose a Linear hunt, be sure you have listed the
extension numbers and names in the Extensions section on
Form 7d (page 1), in the order that you want the group
searched. If you have not done this, go back and correct the
front of the form so that the extensions are in the right order.
■ To change the factory-set hunting pattern to Linear, check the Linear
box.
■ To change the factory-set hunting pattern to Most-Idle, check the
Most-Idle box.