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MERLIN LEGENDCommunications System Release 6.1
System Planning
555-661-112
Issue 1
August 1998
Lines/Trunks
Page 3-16Selecting Line/Trunk Options
3
QCC Queue Priority Level
(Hybrid/PBX Mode Only) 3
The QCC queue priority determines the order in which calls on each line/trunk are
sent to QCC operator positions. You set the priority for each individual line/trunk.
Considerations to be used in deciding the priority level are discussed in the
description of Queued Call Consoles in the
Feature Reference
.
Since incoming calls on DID and non-automatic-in tie trunks route to specific
extension numbers, you cannot assign a QCC queue priority for these types of
trunks. Also, QCC queue priority cannot be assigned to private network tandem
trunk types (Legend-PBX or Legend-NTWK). However, calls received can be
directed to the Listed Directory Number (LDN) which has queue priority set.
Planning Form Instructions 3
On Form 2c, for each line/trunk with All or an extension number in the QCC
Operator to Receive Calls column, write the priority level (1 to 7) in the QCC
Queue Priority Level column for each line/trunk used for incoming calls. (A value
of 1 indicates the highest priority; a value of 7 indicates the lowest. The factory-set
priority for calls received on all trunks programmed to ring in the queue is 4.)
Pools (Hybrid/PBX Mode Only) 3
The system can have up to 11 pools with factory-set dial-out codes of 70 and 890
through 899. When the system is set up, pools are assigned automatically (see
the
Feature Reference
). If you want any lines/trunks grouped in a pool, you must
manually assign each line/trunk to the pool of your choice. Use the instructions in
this section.
NOTES:
1. Pools can be assigned to calling groups and all trunks within the pool are
directed to members of the calling group. Individual trunks within a pool
cannot be assigned to calling groups.
2. If the pool contains any dial-in trunks (such as DID trunks), the pool
cannot be assigned to a calling group. Also, pools with private network
tandem trunks should not be assigned to calling groups.
Decide whether to change the dial-out codes. Apply the same considerations as
you do for reassigning extension numbers.