Filter
Top Products
MERLIN LEGENDCommunications System Release 6.1
System Planning
555-661-112
Issue 1
August 1998
Features
Page 4-32Group-Assigned Features
4
Group Calling 4
This section contains instructions to group the telephones of people (such as
ticketing agents) who handle the same type of call. Through the Group Calling
feature, all telephones in the group are assigned to a single extension number
that is used by both inside and outside callers to reach the group. The individual
extension numbers of the telephones are still used by callers who need to reach a
specific member of the calling group.
NOTES:
1. The Extension Status feature must be set for the Group Calling/CMS
configuration (which is the factory setting) in order for calling groups to be
available. See the “Extension Status” instructions later in this chapter for
details.
2. In Release 6.1 and later, one non-local member may be in a calling
group. A calling group cannot contain both local and non-local members.
See the
Network Reference
for information.
3. If calling groups are to be used in conjunction with Centralized Voice
Messaging, see the
Network Reference
for information.
The system automatically reserves extension numbers 770–791 and 7920–7929
for calling groups (these may be changed). If operators with DSSs need
one-touch Group Calling, renumber the extensions that fall within the Page
button ranges.
If the system has AUDIX Voice Power/Fax Attendant System
2
, certain extension
numbers are reserved as follows:
Calling groups can be part of the group assignment for Night Service, as
described later in this chapter.
2. No longer orderable.
7924 Fax Response
7925 Voice Mail
7926 Call Answer
7927 Information Service
7928 Message Drop
770 Automated Attendant