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MERLIN LEGENDCommunications System Release 6.1
System Planning
555-661-112
Issue 1
August 1998
Features
Page 4-19Operator Features
4
Queued Call Console (Hybrid/PBX Mode Only) 4
Use these instructions only if the system has one or more QCCs. Otherwise, skip
to the next section, “Direct Station Selector.”
This section contains instructions to set the following QCC operator features:
■ Hold Return
■ Automatic Hold or Release
■ Calls-in-Queue Alert
■ Queue Over Threshold
■ Elevate Priority
■ Message Center Operation
■ Automatic or Manual Directed Call Completion
■ Return Ring
■ Position-Busy Backup
■ Operator Hold Timer
■ Call Types
■ Voice Announce
Hold Return 4
This section contains instructions to specify whether calls put on hold by a QCC
operator stay on hold indefinitely, or are returned to the QCC queue after the Hold
Timer has expired twice.
Planning Form Instructions 4
Under the Hold Return heading on Form 6a, do
one
of the following:
■ To indicate that calls stay on hold after the hold timer has expired twice,
check the Remain on hold (factory setting) box.
■ To indicate that calls on hold return to the QCC queue after the hold timer
has expired twice, check the Return to queue box.