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MERLIN LEGENDCommunications System Release 6.1
System Planning
555-661-112
Issue 1
August 1998
Before You Begin
Page 1-11Obtaining User Information
1
Obtaining User Information 1
The features and calling privileges you assign to each employee’s telephone
ensure that employees get the most benefit from the system. If you were not
involved in the planning and equipment-ordering for the system, you should
discuss the system’s design with the customer representative who took part.
To determine calling privileges, answer the following questions:
■ Does management want to allow both local and toll calls to be made from
every telephone?
■ If any telephones are restricted, are there any numbers the users should be
allowed to call?
■ Are there any specific numbers (such as 900) that you want to restrict
users from calling?
■ Who, if anyone, will be given personal lines?
■ Will access to central office lines/trunks (outside lines) be restricted to
certain employees?
■ Do any departments (such as sales and service) receive frequent special
calls that should come to them directly, bypassing a system operator?
■ Do any departments or extensions need to screen incoming calls?
You may want to use the Employee Communication Survey form to determine
each employee’s telecommunications needs. A copy of this form is in Appendix B
and is included in the forms package. Since a survey form should be completed
for each user, make as many copies of the form as you need.
If it is not feasible for each employee fill out a form, get the information you need
from a knowledgeable person in each department, section, or work group. This
person should have sufficient information and authority to make decisions about
calling features and coverage assignments for others in the department.
Use the information in Table 1–3
to interpret and analyze the results of the
Employee Communication Survey. Numbers for items in the Required Information
column correspond to question numbers on the survey.