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MERLIN LEGEND Communications System Release 5.0
System Manager’s Guide
555-650-118
Issue 1
June 1997
System Components
Page 3-36Adjuncts
3
NOTE:
Modems can be connected directly to a 012 or 016 (Release 4.0 or later)
module on the control unit or to an extension. (See “
Telephone Adjuncts”
on page 3–38.)
Station Message Detail Recording Printer 3
You can connect a Station Message Detail Recording (SMDR) printer to the
SMDR jack on the processor module. You need this printer so that you can use
system programming to get copies of reports about the system.
SMDR captures detailed usage information about incoming and outgoing voice
and data calls and sends the information to a printer. Two SMDR report formats
are available: the factory-set Basic format and the Integrated Services Digital
Network (ISDN) format. Use the ISDN format if you subscribe to an ISDN network
service (such as the AT&T INF02 Automatic Number Identification) or have an
800 GS/LS-ID module and caller identification service from the central office (CO).
If you select the ISDN format during system programming, the number
identification information prints in the CALLED NUMBER field of the call report.
The remainder of the fields are identical to the Basic format.
An SMDR record consists of the following fields:
■ CALL TYPE (Basic or ISDN)
■ DATE
■ TIME
■ CALLED NUMBER
■ DUR (duration)
■ LINE (facility number)
■ STN (extension)
■ ACCOUNT (account code or authorization code if no account code is
entered)
■ TALK (Release 5.0 and later systems only; amount of time an Auto Login
or Auto Logout calling group agent spends talking to a caller)
The printer should be a 1,200-bpi serial printer set at no parity and one stop bit.
For more information, contact your Lucent Technologies representative.
Also, a Call Accounting Terminal application is available for tracking and printing
reports on telephone charges. In Release 5.0 and later systems, the MERLIN
LEGEND Reporter application provides detailed reports to assist managers in
determining calling group agent performance as well as facilities and staffing
needs. See ‘‘
Applications’’ on page 4-55 for more information.