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MERLIN LEGEND Communications System Release 5.0
System Manager’s Guide
555-650-118
Issue 1
June 1997
Putting the System to Work
Page 5-19Scenario 2: A Professional Office
5
Figure 5–4 illustrates the call coverage patterns. The shaded areas in the figure
indicate those extensions that are included in the voice messaging system (VMS)
voice mail. If staff members need to remotely access their voice mailboxes to
check for messages, they can do so through the voice mail system, bypassing the
operator.
Table 5–6. Continued
Staff Member Needs Feature/Application
Office/
System
Manager
If manager is not available, voice
mail answers. Occasionally forwards
calls to general secretary or works at
another desk.
Coverage by voice mail system and
Forward/Follow Me features
Fax/modem Fax Attendant stores faxes for
receipt when the fax line is available.
Bookkeeping
Department
Members
If a bookkeeper is not available,
another picks up call.
Pickup (Group). Supervisor has
Personalized Ringing pattern.
If none are available, messages are
recorded.
Coverage to voice messaging
system
Word
Processing
Pool
If a pool member is not available,
another picks up the call.
Group Pickup
If no one is available, messages are
recorded.
Coverage to voice messaging
system
Operator/
Receptionist
Needs backup if call volume through
main numbers is too heavy or opera-
tor is not at his/her desk.
Coverage for new incoming calls
(that is, calls not already covered) to
voice messaging system
Fax machine is for general use. Intuity AUDIX Fax Attendant
application and fax mail