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MERLIN LEGEND Communications System Release 5.0
System Manager’s Guide
555-650-118
Issue 1
June 1997
System Components
Page 3-30Operator Consoles
3
Table 3–4. Maximum Number of System Operator Positions
The system cannot have more than eight operator positions of any combination
(QCCs and/or DLCs); if you use a combination of consoles, no more than four can
be QCCs.
Queued Call Consoles 3
The Queued Call Console (QCC) is available only in Hybrid/PBX mode. In a QCC
configuration, the system holds waiting calls in a queue and directs them to a
QCC as a position becomes available. Only one call rings at a time.
The MLX-20L telephone is the only telephone that you can assign as a QCC.
Unlike other users, the QCC system operator
cannot
use feature codes to activate
features; however, the operator can choose features from the display and use the
fixed features that have been assigned to the console buttons.
The display also tells the operator about incoming and outgoing calls: extension
numbers and names (if programmed), trunk identifiers, reasons for call return and
redirection, and the number of unanswered calls waiting for the operator’s
attention.
QCC Buttons 3
The system automatically sets the buttons on the QCC with fixed features, and
they are not programmable by the system operator or through centralized
telephone programming. The QCC has the following fixed-feature buttons:
■ Call. Five buttons used to answer incoming calls and make inside and
outside calls.
NOTE:
In Release 4.0 and later systems, the system manager can enable
the Voice Announce to Busy feature on the fifth Call button (the
factory setting is disabled). Then the QCC operator can use this
button to voice announce a call to a user who can receive
Position Type Type of Telephone
Maximum
Positions
QCC MLX-20L 4
DLC MLX-20L 8
MLX-28D
BIS-34D, BIS-22, or
BIS-22D analog multiline
telephone
MERLIN II Display Console