Filter
Top Products
MERLIN LEGEND Communications System Release 5.0
System Manager’s Guide
555-650-118
Issue 1
June 1997
Putting the System to Work
Page 5-35Optimizing Your System
5
NOTE:
A DLC only passes calling party information when it is not one of the
extensions using a CTI application. For details, see the
Feature Reference.
Figure 5–6. CTI Link Overview
Along with the features they provide, applications can perform these system
functions through a CTI link:
■ Answering calls arriving on an SA button
■ Making calls from an SA button
■ Hanging up calls
■ Hold and retrieving a call on hold at the user’s extension
The link supports applications for customer service and helplines, telemarketing,
sophisticated call-handling, and other purposes where automated access to
computer system-based information is useful. These applications perform
functions such as power dialing of telephone numbers stored in a database, call
monitoring, and integration with pop-up database information about a caller via
their phone number (in this case, the incoming lines be must provided with Caller
ID services through PRI, NI-1 BRI, or a local service provider via the system’s 800
GS/LS-ID module). Pop-up database information can also be generated through
callers’ responses to a voice response unit.
1
2
3
DEF
4
5
6
MNO
7
8
9
WXYZ
0
#
ABC
JKL
TUV
Oper
GHI
PQRS
Message
Mute
Speaker
HFAI
Feature
Volume
Drop
Hold
Conf
Transfer
Home
Menu
Inspct
More
M
LX
-10
D
1
2
3
DEF
4
5
6
MNO
7
8
9
WXYZ
0
#
ABC
JKL
TUV
Oper
GHI
PQRS
Message
Mute
Speaker
HFAI
Feature
Volume
Drop
Hold
Conf
Transfer
Home
Menu
Inspct
More
M
LX-10D
CAUTION
POWER
ON
OFF
AG INPUT
FR
GND
Turn off
power before
inserting or
removing
modules
408 GS/LS
44GS or LS Outside Lines/
8 Analog Telephones (ATL)
408
008 MLX
8 MLX (Digital) Telephones
012
PROCESSOR
1
2
3
DEF
4
5
6
MNO
7
8
9
WXYZ
0
#
ABC
JKL
TUV
Oper
GHI
PQRS
Message
Mute
Speaker
HFAI
Feature
Volume
Drop
Hold
Conf
Transfer
Home
Menu
Inspct
More
M
LX
-10D
Incoming/Outgoing
Calls
Public
Network
VMS/AA
MERLIN LEGEND
Release 5.0
LAN
CTI Link
Telephony Server
Client Desktop