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MERLIN LEGEND Communications System Release 5.0
System Manager’s Guide
555-650-118
Issue 1
June 1997
Putting the System to Work
Page 5-11Scenario 2: A Professional Office
5
Administrative/Support Staff 5
Table 5–4 describes the needs of the administrative/support staff.
Table 5–4. Administrative/Support Staff Needs
Staff Member Needs
Paralegals If a paralegal is not available, another in the group picks up the call. If
none are available, calls must be recorded in the paralegal’s voice
mailbox with password access to messages.
Each has a PC on the LAN. Some use ISDN terminal adapters for
data communications at 64 kbps. Some have Access Pipeline 25-Px
access devices attached to their PCs for high-speed Internet access
at 128 kbps.
Some calling restrictions
Ability to bill clients for phone time
Access to the phone system from an outside phone
Two shared Group IV fax machines
Office Manager
(System Manager)
If the office manager is not available, calls go to the general
secretary.
PC with fax/modem for purchasing purposes
Ability to track and generate reports on calling usage for client
billback
Equipment to manage the system
Bookkeeping
Department
Members
If a bookkeeper is not available, another in the group picks up the
call. If none are available, calls must be recorded in the bookkeeper’s
voice mailbox with password access to messages.
Calling restrictions
Word Processing
Pool Members
If a pool member is not available, another in the group picks up the
call. If none are available, calls must be recorded in the staff
member’s voice mailbox with password access to messages.
Calling restrictions
Operator/
Receptionist
Takes calls to Listed Directory Number and remote access calls.
Ability to interrupt a call at a busy extension or one with Do Not
Disturb on
Ability to identify inside callers
Loudspeaker paging (except partners’ offices, conference room, and
client meeting rooms)
Fax machine for general use